SUPPORT

Ride support.

The fastest checks for recording, detection, backup and bike connectivity.

Apple Watch mount

Keep the Watch rigid on the handlebar and use the same orientation for every ride. Re-run mount calibration after moving the Watch or mount.

Best recording quality

Use Apple Watch motion on the handlebar and connect supported bike telemetry when available. Phone-only recording remains available with lower sensor confidence.

Backup & restore

Choose an external Files or iCloud Drive backup folder in Settings. You can also export a full backup and batch-import ride ZIPs.

Detection looks wrong

Check mount rigidity and calibration first. Older rides can be reanalysed with the current detector from Settings.

Bike connection

Normal bike pairing is handled from Bike & Telemetry. Advanced diagnostics is intended for troubleshooting BLE services and raw values.

Need help?

Email florentin.t.erb@gmail.com. Include your iPhone and Apple Watch models, OS versions and a short description of what happened.